Information
POSTAL DELIVERY
During busy periods such as Christmas, orders may take longer to ship because of the volume of orders we receive. Please be patient with us, we will send your order as soon as possible!
Should you have any queries at all, please do not hesitate to contact us via email info@theforestandco.com and we would be happy to assist you.
All orders will be sent via tacked 24 Royal Mail or tracked Parcel Force depending on size.
We endeavour to dispatch all orders within 48 hours, subject to stock availability.
Pre-Order Products
Pre order products are sold prior to availability. The expected date of delivery will be stated on the product page. Sometimes due to circumstances out of our control this date may change. If this happens we will keep you informed
UK Mainland Delivery
Standard Small UK delivery £2.95 ( Delivered within 4-5 working days )
Standard UK delivery £5.75 ( Delivered within 4-5 working days )
Large Item delivery £10.00 ( Stock Items Delivered within 4-5 working days )
Furniture and Fragile items
Some of our large items including mirrors and furniture are delivered by a specialist courier and will be delivered within 2-3 weeks from ordering.
Orders outside mainland UK will incur additional shipping costs. Please contact our customer service team on info@theforestandco.com for a quote.
Overseas shipping
We ship smaller items overseas and shipping costs are calculated at the checkout.
Please contact our customer services team if you require more information or would like to request a quote for shipping on larger items: info@theforestandco.com
Not available on larger fragile items such as mirrors.
Please be aware customers are responsible for payment of any local customs duties and taxes in all non UK destinations.
RETURNS & REFUND INFORMATION
We do, of course, hope you will be delighted with your goods but we understand that there may be an occasion where you will need to return something to us. You are entitled to a product refund up to 21 days from the dispatch date of goods.
For small to standard items we offer a no-quibble FREE returns policy within the UK mainland, excluding the original delivery fees. If you have purchased from outside mainland UK you will need to cover the cost of the return shipping. Please contact us on info@theforestandco.com with your order number for a quote.
For items listed as large/fragile or have been delivered by a specialist courier please email info@theforestandco.com with your order number to obtain a quote for collection.
The returned products must be new, in perfect condition, complete with any original swing tags attached, and in original packaging. Used or damaged items cannot be refunded or exchanged. Please do not mark the manufacturers box or this can render the item unsaleable and deduction may be made. Please fill out the returns form that will be sent with your order or email info@theforestandco.com.
We strongly recommend that you obtain proof of postage for the goods as we can take no responsibility for goods lost in transit.
Please send all returns to:
The Forest & Co, Unit 5 Webbers Way, Webbers Yard, Dartington, Devon, TQ9 6JY.
For UK parcels with dimensions no larger than 61x46x46cm weighing up to 20kg we will send you a link to create a pre-paid Royal Mail label or QR code which can be taken and shown at a Post Office.
We do not offer a collection service for items from outside of the UK Mainland.
If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item or deduct a percentage of the original selling price from the refund amount.
Delivery charges are non-refundable except where goods are faulty or wrongly sent. In the unfortunate event of goods arriving damaged and/or faulty, please contact us immediately.
We aim to process all refunds within 14 working days. However, during busy times, this might take slightly longer. We will email a confirmation once the refund has been made.
Hopefully, we have made returning your items simple, however, if you have any further questions regarding the return of your item or have any feedback that would make your shopping experience easier please do not hesitate to contact our customer service team on 01803 840 748 or info@theforestandco.com
PAYMENT
Payments are processed through Shopify, a completely secure, well-trusted online payment processor. All major debit and credit cards are accepted. For more details please contact us. We also accept Paypal.
VAT
Retail prices on the website are inclusive of VAT at the standard rate.Your order will be excluded from VAT if you place the order from outside the EU.
PRESS
The Forest & Co would be pleased to provide you with more information on press releases and product loans. High-resolution images are available for most products in both cut-out and lifestyle shots.
Please don’t hesitate to contact us with any enquiries on 01803 840 748,
info@theforestandco.com
TRADE
As a registered Trade Customer we offer trade discounts. We work closely with interior designers, architects, hotels, bars and restaurants. Unfortunately, we do not offer a wholesale service for businesses looking to resell our product.
For all trade enquiries and orders please contact our team on 01803 840 748,
info@theforestandco.com
OUR BUSINESS
The Forest & Co. is a trading style of Smith's Jewellers Limited, a company registered in England & Wales. Registered company number: 09459564