Information

POSTAL DELIVERY

All orders will be sent via by standard Royal Mail or courier depending on weight.
We endeavour to dispatch all orders within 48 hours, subject to stock availability.

UK Mainland Delivery

Standard UK delivery FREE (approx. 3-5 working days)

Standard UK deliveries are not guaranteed.

Larger item delivery

If you are ordering any of our larger items these will be delivered by Parcel Force.

Some of our mirrors are delivered by a specialist courier. You will notified of this after point of sale and this delivery is approximately 10-14 working days.

International shipping

We’d love to have our products in homes all around the world and therefore
welcome international orders. International ordering is simple, orders can be taken online or by phone. 

Standard Charge £10 for small items to Europe
Standard Charge £25 for small items to the Rest of the World

If you are ordering any of our larger items of furniture or lighting from
outside the UK, Please note that International Deliveries may incur further postage charges based on final weight and size of packed orders. You will be contacted directly before your order is dispatched if further postage costs are required. Unfortunately, these costs cannot be calculated until your order has been placed.

RETURNS & REFUND INFORMATION

We do, of course, hope you will be delighted with your goods. However, you are
entitled to a product refund up to 21 days from the dispatch date of goods. We offer
a no-quibble returns policy on all our products. The returned products must be new,
in perfect condition, complete with any original swing tags attached, and in original
packaging. Used or damaged items cannot be refunded or exchanged. Please fill out
the returns form that will be sent with your order. We strongly recommend that you
obtain proof of postage for the goods as we can take no responsibility for goods lost
in transit.

Please send all returns to:

The Forest & Co, 3 Webbers Way, Webbers Yard, Dartington, Devon, TQ9 6JY.

If we find that the product has not been returned to us in fully resalable condition, we
reserve the right to refuse a refund on the item, or deduct a percentage of the
original selling price from the refund amount.

Delivery charges are non-refundable except where goods are faulty or wrongly sent.
In the unfortunate event of goods arriving damaged and/or faulty, please contact
us immediately.

If you are returning a larger item delivered to you by courier, we will arrange for the
collection of the goods. Please note the customer is responsible for the cost of the
return journey if not faulty, the price of which will be deducted from your refund.
We aim to process all refunds within 10 days. However, during busy times, this might
take slightly longer. We will email a confirmation once the refund has been made.

Hopefully we have made returning your items simple, however if you have any
further questions regarding the return of your item or have any feedback that would
make your shopping experience easier please do not hesitate to contact our
customer service team on 01803 840 748 or info@theforestandco.com 

 

PAYMENT

Payments are processed through Secure Trading, a completely secure, well-trusted online payment processor. All major debit and credit cards are accepted. For more details please contact us. We also accept Paypal.

VAT

Retail prices on the website are inclusive of VAT at the standard rate.Your order will be excluded from VAT if you place the order from outside the EU.

PRESS

The Forest & Co would be pleased to provide you with more information on press
releases and product loans. High-resolution images are available for most products
in both cut-out and lifestyle shots.

Please don’t hesitate to contact us with any enquiries on 01803 840 748,
info@theforestandco.com

TRADE

For all trade enquiries and orders please contact our team on 01803 840 748,
info@theforestandco.com