Information

POSTAL DELIVERY

All orders will be sent via by standard Royal Mail or courier depending on weight.
We endeavour to dispatch all orders within 48 hours, subject to stock availability.

UK Mainland Delivery

Standard UK delivery FREE (approx. 3-5 working days)

Standard UK deliveries are not guaranteed.

Larger item delivery

Delivery is approximately 2-3 weeks from order and items are delivered by courier service where you will be notified of a date and time at dispatch. 

Some of our mirrors are delivered by a specialist courier. You will notified of this after point of sale and this delivery is approximately 10-14 working days.

EU shipping

Not available on Furniture or Large / Fragile items.

Standard Charge £7.50 for small items to Europe

May incur further charges dependant on size and weight of order. 

RETURNS & REFUND INFORMATION

We do, of course, hope you will be delighted with your goods. However, you are
entitled to a product refund up to 21 days from the dispatch date of goods. We offer a no-quibble returns policy on all our products. The returned products must be new, in perfect condition, complete with any original swing tags attached, and in original packaging. Used or damaged items cannot be refunded or exchanged. Please fill out the returns form that will be sent with your order. We strongly recommend that you obtain proof of postage for the goods as we can take no responsibility for goods lost in transit.

Please send all returns to:

The Forest & Co, Unit 3A Webbers Way, Webbers Yard, Dartington, Devon, TQ9 6JY.

If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct a percentage of the original selling price from the refund amount.

Delivery charges are non-refundable except where goods are faulty or wrongly sent. In the unfortunate event of goods arriving damaged and/or faulty, please contact us immediately.

If you are returning a larger item delivered to you by courier, we will arrange for the collection of the goods. Please note the customer is responsible for the cost of the return journey if not faulty, the price of which will be deducted from your refund. We aim to process all refunds within 10 days. However, during busy times, this might take slightly longer. We will email a confirmation once the refund has been made.

Hopefully we have made returning your items simple, however if you have any
further questions regarding the return of your item or have any feedback that would make your shopping experience easier please do not hesitate to contact our customer service team on 01803 840 748 or info@theforestandco.com 

 

PAYMENT

Payments are processed through Shopify, a completely secure, well-trusted online payment processor. All major debit and credit cards are accepted. For more details please contact us. We also accept Paypal.

VAT

Retail prices on the website are inclusive of VAT at the standard rate.Your order will be excluded from VAT if you place the order from outside the EU.

PRESS

The Forest & Co would be pleased to provide you with more information on press releases and product loans. High-resolution images are available for most products in both cut-out and lifestyle shots.
Please don’t hesitate to contact us with any enquiries on 01803 840 748,
info@theforestandco.com

TRADE

For all trade enquiries and orders please contact our team on 01803 840 748,
info@theforestandco.com