Terms & Conditions

TRADE DESCRIPTION ACT 

 Every care has been taken to ensure that the descriptions and specifications are correct at the time of going to press. However, while colour reproduction is a close representation, slight variations in the actual goods may occur.

ORDERS 

Payment for orders will have to be made at the point of sale, and not at the point of dispatch. All prices include VAT at the prevailing rate. By making a purchase, you specifically authorise The Forest & Co to submit information to the relevant third party for credit card authorisation. All card holders will be checked for validation and authorisation by the issuing credit card or bank. If your card issuer declines authorisation for any reason, The Forest & Co cannot be held liable for any delay in despatch or non-delivery. Please supply us with a telephone number and/or email address so that we can reach you if there is a problem with your order. For further information about delivery, please refer to delivery information.

PRIVACY POLICY

We ask for the minimum information from you that we need to provide a professional service at the time of ordering. All information is collected lawfully and in accordance with the Data Protection Act 1998. None of the information you share with us is disclosed nor sold to any outside organisations or third-party (unless for delivery purposes).

COOKIE POLICY

When you arrive at theforestandco.com a single cookie is created. This is known as a 'session cookie' which is completely anonymous and contains no information about you, your computer or your web browser.

The cookie allows us to track your visit in a basic way, in order to improve your website experience; for example we could use it to show you products you have recently viewed during this visit.

We do not, however, use this cookie in any way at this point in time and when you close your browser this cookie is immediately destroyed.

 

CANCELLATION

You have the right to cancel your order however if the order has been processed and shipped by the warehouse it will not be possible for us to intervene / stop shipment. You will need to follow the standard returns procedure. Please contact customer services directly on 0845 415 4193 for further information.

WITHDRAWAL OF PRODUCTS 

We reserve the right to remove or edit any products, materials, content or prices online at any time. We may refuse to process a transaction for any reason at our sole discretion.

PROMOTIONAL CODES DISCLAIMER 

Promotional codes issued can only be used until their expiry date. The offer can only be used once against a purchase and media codes cannot be used in conjunction with any other promotional offer such as free p&p, discount offers, products reduced in price, sample sale or seasonal sale.

SALES DISCLAIMER 

During Clearance Sales, stock levels are very low. We update the web site regularly but if a product sells out before an update is made, our office will notify you within 3 working days and either backorder/fulfil the order or refund the card.

MAILING LIST 

We would like to keep you informed with regards to new products, special offers, the launch of the sales etc. If you prefer not to receive this information, please send an email to shop@theforestandco.com or let us know when ordering over the phone.

LEGAL STATEMENT

The Forest & Co's total liability for any claim howsoever arising shall not exceed the price of the goods supplied by The Forest & Co to the customer. The Forest & Co shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or any other way. The Forest & Co cannot accept any liability for a failure to comply with specific instructions stated on the website or on the product. Your statutory rights are not affected by this statement.

CONTACT

The Forest & Co can be contacted in the following ways:

Email shop@theforestandco.com

Phone 01803 840748

Address Unit 3, Webbers Way, Webbers Yard, Dartington, Totnes, TQ9 6JY